One mistake many managers in health/fitness club management make is not being proactive in communication to staff regarding employees leaving the company. Whether it is someone leaving or being dismissed, the coworkers are often the last ones to know. As a result it can lead to very uncomfortable situations regarding former clients or members wondering where the person is.
By simply sending out an email or voicemail letting staff know that the employee is no longer with the company AS SOON AS IT HAPPENS can go a long way.
It is a mistake I made as a manger (I learned it from employee evals) and it needs to be addressed because I still see and hear of mangers not following this simple tip.
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